Patients’ Bill of Rights

Patients’ Rights:

  • To receive treatment without discrimination as to race, color, religion, sex, national origin, disability or source of payment.
  • To be treated with respect, consideration, and dignity in receiving care, treatment, procedures, surgery and/or services.
  • To be provided privacy and security of self and belongings during the delivery of patient care service.
  • To receive information from his/her physician about his/her illness, his/her course of treatment and his/her prospects for recovery in terms that he/she can understand.
  • To receive as much information about any proposed treatment or procedures as he/she may need in order to give informed consent prior to the start of any procedure or treatment.
  • When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • To make decisions regarding the health plan that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment. If treatment is refused, the patient has the right to be told what effect this may have on their health, and the reason shall be reported to the physician and documented in the medical record.
  • To be free from mental and physical abuse, free from exploitation, and free from use of restraints. Drugs and other medications shall not be used for discipline of patients or for convenience of facility personnel.
  • Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and shall be conducted discreetly.
  • Confidential treatment of all communications and records pertaining to his/her care and his/her stay in the facility. His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
  • The facility has established policies to govern access and duplication of patient records.
  • To leave the facility even against the advice of his/her physician.
  • Reasonable continuity of care and to know in advance the time and location of appointment, as well as the physician providing the care.
  • Be informed by his/her physician or a delegate of his/her physician of the continuing health care requirements following his/her discharge from the facility.
  • To know the identity and professional status of individuals providing services to them, and to know the name of the physician who is primarily responsible for coordination of his/her care.
  • To know which facility rules and policies apply to his/her conduct while a patient.
  • To have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient. All personnel shall observe these patient’s rights.
  • To be informed of any research or experimental treatment or drugs and to refuse participation without compromise to the patient’s usual care. The patient’s written consent for participation in research shall be obtained and retained in his/her patient record.
  • To examine and receive an explanation of his/her bill regardless of source of payment.
  • To appropriate assessment and management of pain.

Patient Responsibilities:

  • To provide accurate past and present medical history, present complaints, past illnesses, hospitalizations, surgeries, existence of advance directives, medication and other pertinent data.
  • For asking questions when they do not understand something regarding their care or treatment.
  • For assuring that the financial obligations for health care rendered are paid in a timely manner.
  • For their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given them by the physician or Center employee.
  • For keeping their procedure appointment.  If they anticipate a delay or must cancel, they will notify the Center as soon as possible.
  • For the disposition of their valuables, as the Center does not assume this responsibility.
  • For showing respect and consideration to other people and property.

 

The Center regards the doctor-patient relationship to be sacred requiring trust, mutual respect, and confidentiality. To that end, if you have any comment, grievance or complaint regarding the care you received by this facility or a physician or employee of this facility, please voice your concern by letter or telephone call to:

Jeffrey F. Dew, Chief Executive Officer
801 Weisgarber Road, Suite 100
Knoxville, TN 37909

(865) 588-5121

The Center will not discriminate or use any form of reprisal against you for taking action to solve a problem or voice a concern.